Theft *******
My credit card payment was due on the 8th of the month and I never received an emailed account.. I paid R16000 on due date and the next day called to find out how much I had to pay. was told that I paid R694 short. That same day I EFT an amount of R700. On my next statement I was charged R316.12 interest on R16694. However R694 was overdue for a day and I am charged R316.12 interest. On speaking to the call centre, I am informed that I was charged for 55 days interest on the full amount. However i should be charged for one day on R694. They are charging interest on the R16000 that was paid timeously.<br> That is immoral
Helpful (0)
Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
09 Mar 2016, 13:12Hello Zusman,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 885253.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 885253.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply09 Mar 2016, 13:12
Official
Hello Zusman,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 885253.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 885253.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
