Theft / Incompetence

I am very disappointed in FNB, they are full of empty promises. I want to open a case of *****/theft against FNB.

On 3 April 2020 I have paid R10 000 into our Discovery Credit Card Account which was at FNB - I am paying money successfully into this specific account for more than ten years now. On 4 April 2020 Discovery notified us that Discovery has closed our FNB Credit Card Account and moved it to Discovery Bank. Discovery never notified us that they are going to close our FNB Credit Card Account - if we knew this, I wouldn't have paid the R10 000 into that FNB Credit Card Account. The FNB account number that we as Discovery Cllients had to use at FNB, was the account number of a bucket/suspence account and then you use your FNB Credit Card Account number as the reference when doing the payment....then your payment gets allocated to your specific FNB Credit Card Account at FNB. Because our FNB Credit Card Account was closed by Discovery just after I have made the R10 000 payment - this R10 000 never reached our personal FNB Credit Card Account. This money is out of my Capitec Account and is still in the bucket/suspence account at FNB. We have spoken to FNB several times about this, we have sent them the proof of payment etc, but until today we had NO RESPONSE whatsoever from FNB. Every time that we call FNB, we need to explain the whole situation all over again, then the FNB consultant promises that FNB is looking into this matter and that FNB will call us back.......but FNB NEVER calls back and they don't reply to our emails. Every second day we call FNB about this, but they haven't done anything from their side to solve this problem....and it is actually very easy to resolve. FNB just need to look in that specific bucket/suspence account and allocate our payment (proof of this payment was submitted to FNB long ago) and pay the money back to us.

Today it is 15 May 2020, 6 weeks later, and FNB has done NOTHING yet about this problem!!! I'm so frustrated!! Why doesn't FNB refund our money.....is the staff at FNB *********** to sort this out? Or did FNB stole my money?

Something needs to be done very urgently to force FNB to pay back my money....maybe I must really open a case of theft regarding this matter.