Theft

Money that was payed back as a refund from an online retailer was debited from my business account in December with the same reference as the refunded money. After contacting the retailer I was told they did not take that money and that I should contact FNB. The first time I went to the Attlyn branch I was told to lay charges against the retailer, because they did not take the money. I went back again this time insisting that I see the manger which I did and was then referred to their ***** department. The lady I spoke to never sent the documents she said she will send. I then called them and was told that their administration will find were the money went, this was a month ago and I haven't heard anything from them. I have been incurring bank charges from the negative bank balance since the money was debited from my account. I'm even thinking of taking my business else where because of the incompetency.