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Mokgadi M

1 reviews | Active since Dec 2011

24 Apr 2018, 09:51

THEFT! Denying my payments is the same as *****ing.

This is my fourth review on the same issue. Do I need to be a mad woman inside one of your branches, get arrested, then my debt will be wiped off cause I'd be incarcerated? Why my mom thought opening an account with FNB at age 13 was a good idea I don't know. My R500 from Hammond and Pole was ******, it is the 24th of APRIL and my money is still not reflecting, this is theft FNB! I must run after you guys so that I can PAY??? Do i need to stop paying then maybe you guys will call me? Can somebody who responds to emails handle this, Pinky Seabi round two has not helped me on any account, Shumeera seems more qualified in customer care but she doesn't answer her line. If I have no feedback I am going crazy and will blast it on social media.

I WANT MY R500 and pay internally, i have asked for Groenewald and Lubbe to handle this and y'all look at my emails like i'm crazy and give me reference numbers with no follow back.

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Apr 2018, 11:02
Official

Good Day mogirl_e ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

MM
Mokgadi M's update24 Apr 2018, 19:32
Reviewer Update
"Good day Ms Matli Kindly note that no one is denying your payments towards the account. We are aware that this is your forth review regarding the same account. The attached e-mail was forwarded to yourself directly responding to your last complaint. Please note that the payment you are stating that attorneys have ******, kindly forward the proof of payment to the manager at ********** to follow up on the pay over as the last attached statement forwarded to yourself reflects all the payments to date. Account details was also advised on the attached last e-mail which allows you to pay direct into the account at FNB." Your response from Ms Seabi. How can I be requested to follow the exact same steps that were suggested 2 months prior, Chantelle of Hammond and Pole DID NOT respond to my attachments of proof of payments, tell me why do I need to contact her. And yes it is THEFT like they tried downplaying another R500 I paid last year,they are giving me past attachments and NOT acknowledging my recent payment. Had I NOT been woke, it was gonna be a payment gone undetected. It is another long weekend and I will be charged undue interest and before interest is "explained to me" 2% of principal amount is not the same as 2% of (principal amount plus undue interest) I'll draw a pic if I have to. Can I have a solution that I was not given in February under the guise of "solution".