1 reviews | Active since Feb 2014
Theft by bank tellers at FNB
I am mortified at our recent experience at FNB River Square, I deposited R23 500-00 cash at the River Square branch on 28 March 2015, the teller, Hessie received the funds. Upon an inquiry made from the person who's account it was supposed to reflect into, being Premji's Jewellers whose correct account number is *** we discovered that we had made an error with the account number that appeared on the deposit slip. we were 1 digit wrong. I cannot understand how the teller did not pick this up when processing this transaction. We still had a balance to pay Premji's, therefore we did not pick this up earlier as we could only pick the ring up once the full payment was made. We took it for granted that Premji's received the funds.<br> Our deposit slip is not in the best of condition 4 months down the line, someone dropped coffee on it, and the bank stamp with the date has been smudged off. So Donovan went into the branch in July, informed Hessie (the teller who was responsible for the transaction) of the situation, FNB has been giving me the run around, and to date i have not received my funds. at an internal inquiry the teller admitted to receiving the funds.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Banking channels who will provide you with feedback.
The reference number is 785208.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Banking channels who will provide you with feedback.
The reference number is 785208.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
