theft and no answers about whats going on

I call into the call centre to query my account and whats going on with my bank charges and I waste 10 minutes with consultants that cannot tell me why ive been billed or how long ive been billed this amount <br> I have been with you guys long enough and don't have the time to verify 3 times becos u guys are soo *********** can someone pls call me that is going to be able to investigate the changes on my account that has authority to go back more than 3 months