1 reviews | Active since Dec 2015
Theft
FNB markets and advertisers their Credit card facility with a 55DAY interest free policy. Furthermore if and when you have purchased using your credit card they send you a COURTESY sms of the minimum amount due at the end of the month and deduct it from your cheque account.
I have noticed FNB charging me interest before my 55DAYs have expired but since this is a small amount I usually let it go as I’m sure many of us do.
However this has now become a huge disappointment when FNB deducts from my cheque account in lieu of paying of my credit card. The amount deducted is 90% more of the amount stated in the sms they sent me in respect to the minimum amount due!!!!
So this month I will have an unnecessary overdraft service charge on my cheque account of which is not due to my overspending but because FNB deducted funds from my cheque account to my credit card account which was NOT DUE YET!!!
Daylight theft
Good day Rabia,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Credit Card who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Rabia,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Credit Card who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
