The worst systems and service in the country

It is impossible to work with FNB!

I just want to use paypal for my business. After no one even responded to my last hellopeter (other than sending me a reference number) complaint, I opened a business account.

However, I cannot activate the app because despite having provided my CURRENT cellphone number and e-mail address when I opened the account, the OTP gets sent to my contact details from years ago - none of which are valid anymore.

First I was told to wait for my bank card in order to activate the app. Now I can't talk to anyone in the online department without first approving the call on my app... my app which doesn't work. I eventually chose the wrong department because its not like I can explain this to a machine only to be transferred to someone that said 'I don't know, you phoned me'... Sigh...

I used up ALL my airtime this morning with your call center queuing system and app requirements... when all I want to do is set up my app and online banking!

I refuse to pay more money for this. Come on, is it really THIS difficult to bank with you? Really, how hard can it really be?

While I am at it, I was told that to have my bank card couriered would cost R90. The courier then informed me that it was R100.

Little things.

I cannot believe how bad FNB has gotten. This is all absolutely insane!