The worst SP around - closing my accounts !

The service at FNB is just getting worse and worse. On top of consultants lying to me telephonically to get a sale, telling me my interest rate is 24%, however send me a confirmed contract of 24.5%... It has been 5 weeks since I have reported this incident, and still no feedback, call or anything from FNB (HOW CAN WE HELP YOU??) I go into the bank to resolve the issues FNB puts me through just to experience it even worse from a door man that's supposed to assist you. I went to FNB 29-11-2020, all I want is a statement stamped from the last 30 days transaction due to FNB not supplying it to me until 3 November. Tendani Mphidi said no I cannot be helped if I do not have my cheque card on me, if I did I can go to the ATM, they cannot help me otherwise, yet the consultant at FNB telephonically told me that I need to go to an FNB branch to get the statement. I then said why the *** does FNB have to be so difficult, I come into the branch because FNB told me sorry I need to go into the bank for that statement. Then I get attitude from This Tendani, saying am I insulting him, and the more I was explaining that FNB is a problem to deal with stating one thing and doing another, he kept saying are you insulting me, instead of assisting me and my concerns to talk to a consultant, I kept asking for a ticket so I can talk to a consultant, and he kept responding "are you insulting me" instead of answering me and assisting me. He was being extremely ****** toward me, that I had to eventually ask for a manager which at the end assisted me. I am not happy with Tendani's ****** and poor acts against me. I am still waiting for feedback on the lies about interest rates supp**** by FNB, but enough is enough... I have signed my accounts over to Nedbank and will be closing all my accounts with FNB. what a bad experience in total!