The worst service! The most stressful and time consuming effort to switch to FNB

I am very disappointed and I really wish that I never made the decision to move my accounts to FNB. I have never received such horrible service.

1st Problem: I cannot access my own money...in any way shape or form. I have activated my card at an ATM, I have logged onto the online banking and it states that my account is active. Yet, I cannot make a transfer and I cannot pay at a till point. I am at my wits end.

2nd Problem: Despite being promised that my debit orders have been switched, they have not. Only my salary has been switched, so FNB is quite happy taking my salary and making it inaccessible to me, but is not willing to render the debit order switching service as promised nor rendering the supposed "premier banking client"service. I am now getting a bad credit record as I have used my money from my previous account, as I STILL cannot access my OWN money from my FNB account.

3rd Problem: I app**** for a credit card in February 2018. To date ( 4 April 2018), I have not received same. I find it absolutely terrible that I have to phone FNB every time, speak to 10 different consultants in one call, be cut off, be placed on hold for 30 minutes and then be told that extra documents are required. Should FNB not be proactive and contact the client to inform them that certain documents are outstanding? After numerous calls, I received the documents, with the wrong address included as well, signed same and once again I hear NOTHING for a week. I suppose I will have to contact FNB again to beg them to provide me with a service. FNB was quite happy debiting the monthly service fee. What service??