The worst service in the world ref 774478

I am completely appauled by the service at FNB. I have made a decision to change my acts from another bank to FNB...3 weeks ago. The chq acc was no hassle however I am still awaiting for my credit card application to be approved. After numerous calls and emails I still don't have a clear answer. My husband was phoned and advised all in order limits approved. Then I was phoned to sign and accept quote which I did immediately. I asked how long before I receive my card and was told 5 business days. 4 days later I thought let me just check if all is on track......guess what again I was given wrong information. Through all of this I have already logged a complaint. I left a msg for this person send more emails and 4 days later still no communication. Today I receive a msg from your card div to phone them which I did. No one knows what I'm talking bout. I get put through to applications.....shocker the phone is dropped on me. I work 18hrs a day and asked communication done in email for this reason. Complaints are not dealt with as per your promise and your staff seemed to not be trained at all on how to deal with customers. For more info go read my emails send.