1 reviews | Active since Apr 2014
The worst service I have ever seen at an FNB
Walked in wanted to get a business account and the people there were so rude its not even a joke. From the security at the door.<br> <br> I waited there 3hours and and walked out without the account because We were told(by the consultant) it would take another 3hours to create. We had all the documents with but Katlego felt that we had wrong ones and had to get 3months bank statement from the bank that we bank with(that we got charged for) in order for him to help us otherwise we were not going to get any help from him and told us to come back to him with the statements and he would help. We were made to wait another hour.<br> <br> We eventually left and later in the week went to the branch in Hatfield and with the same documents that Katlego said were wrong opened the account and it only took us an hour.
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 665223 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 665223 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
