The worst service from #FNB...

I want to report ***** by #FNB. On the 13th October 2019, I transferred 1000 to Smart Account in order to pay for my Woolworths transaction of R1437.80, which was reserved and a balance of R61 was registered via the in contact.

On the 16th October 2019, I had R2880 in my account and I was expecting an #FNBLife Debit order for R2395 to be processed, but instead the Woolworths transaction went off my account and left a negative balance on my SMART Account.

I called FNB on *** (2) at 09:00 for 50 minutes & the call was dropped and again at 10:05 and that call was dropped again because the consultants and Managers are not happy that I do not accept their explanations.

This has happened twice before. It is unacceptable and this affects my banking profile and to use an excuse that Sunday transactions do not reflect on my statement is not my problem because I made sure that I transferred money from my Savings account into my Smart account to cover all transactions.

#FNB has deducted the Woolworths transaction twice from my account (R1437.80) from my account and made similar mistakes before, which leaves me in arears and with my profile damaged.

#FNB, #FNB****edUpService