1 reviews | Active since Jul 2016
THE WORST SERVICE FROM FNB
<p>I have been getting a value added service fee from FNB it keeps going up and up and up. I asked someone from FNB to contact me. When they did they did not know what the value added service fee was and why it was being taken off and she told me straight sir i have no idea whats going on with your account. SO SHE COULD NOT HELP ME ARE YOU ****ING SERIOUS. Uneducated people are being offered jobs and these are the people we trust with our money. I WILL BE CLOSING MY ACCOUNT WITH FNB AND MOVING TO ANOTHER BANK </p>
Dear Mr Lea,
Thank you for taking my call in the previous week regarding the service experience.
We Thank you for the valuable feedback and this just proves that we need to take learnings from every interaction with our clients. This has been summarised and the relevant division has also been updated.
Regards
Robert Bodiba
FNB : Complaints Resolution Manager
Dear Mr Lea,
Thank you for taking my call in the previous week regarding the service experience.
We Thank you for the valuable feedback and this just proves that we need to take learnings from every interaction with our clients. This has been summarised and the relevant division has also been updated.
Regards
Robert Bodiba
FNB : Complaints Resolution Manager