The worst service from a bank that's suppose to be "the best" what a joke!

What a pathetic bank FNB has become, I tried since this morning to get hold of their personal loans department and everytime i had to hold for like 20 to 25min everytime, and when i eventually got thru a lady with the name Mpumi was rude and before i could finish with my query she dropped the phone in my ear. So FNB you can go and pull your so called recordings for today at around 14:00 and deal with your poor performance idiots