TM
Thapelo M

1 reviews | Active since Dec 2016

11 May 2018, 11:47

THE WORST SERVICE EVER THAT I HAVE EVER RECEIVED IN MY WHOLE, ENTIRE LIFE.

THE WORST SERVICE EVER. On the 02/05/2018 I ordered a card from a lady named Tasneem Buzuidenhout whom I have provided with the address where the card must be delivered to. I have not been contact since then until on the 11/05/2018 I, myself contacted FNB and spoke to Nonhlanhla Ndaba whom said my card has already been delivered at Maponya. I contacted Moponya and Karabo Masilo said my card is not at Maponya however she'll follow up with courier whom she then confirmed that my card is with courier it'll be delivered sometime today. I then contacted the courier myself and spoke to a lady named Megan Charles whom said my card is being sent back to FNB. Requesting that they promptly arranged to deliver my card ASAP she then took me from pillar to post refusing that I speak to her manager FNB has treated the worst amongst all companies I received service from. If FNB will continue disrespecting cusotmers like myself it'll really slowly lose its market. I WANT MY CARD DELIVERED TODAY OR FORGET THAT I WAS EVER A FNB CUSTOMER FOR THE PAST 10YRS.

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Replies (2)
TM
Thapelo M's update11 May 2018, 12:01
Reviewer Update
Lizwi Sithole apparently he's a manager whom is saying he cannot assist me. Saying they have contacted me on ********** 139 as well as ********** 730 which niether of the numbers are mines. So overall FNB has dismally failed to assist me, provide courier with the right information and overall deliver my card. I WILL BE USING A NEW BANK ASAP. CAPITEC HERE I COME.
FNB (First National Bank)
FNB (First National Bank)'s reply11 May 2018, 13:01
Official

Good d ay Thapelo Starpora Mokoape,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

*** (option one)