THE WORST SERVICE EVER - SEEMS TO BE THE NEW NORMAL

The service received from Business banking regarding KYC has been disappointing and that is being kind to say the least. After 12 days of sending documents, each time i am asked for something else. Then one 1 of 3 pages has been received (all 3 were sent), then it is yet another document that i need to send it. I have repeatedly asked for a complete list of documents and this seems to fall on deaf ears. I was told to log into my internet banking account, click business solutions follow the instructions. Only to find that the button were greyed out with a message saying fulfillment in progress. yet again after sending document, it now say completed and i still cannot access my bank account. no one at the contact center can help to save a life, with an absolutely stupid message saying the response turn round time is 3-5 days. ******* service like is enough to make a person want to go though the pain of changing accounts just to NOT have to deal with such **** service. My ask is simple, give me a complete list of document i need to send and unlock my account.