1 reviews | Active since May 2016
The worst service ever and still my account is not usable
<p>I opened my Business Banking account. Then send in the documents. Registered for Online Banking to make use of my Business Banking Online Banking options, but before I can use this profile it has to be verified before use, which they state, will happen with 48 Hours, someone will contact me to do verification. After 4 Days I decided to contact the bank myself, they then stated some unclear docs via scanning and I have to resend, then I did that, then they were unhappy with my digital signature and I had to print the documents to sign and send back, which I did. And they never got back to me. So still nobody phoned me for verification of online banking profile, which is now after registering a week back. I made a complaint because nobody is coming back to in regards to docs or phoning for verification. Got called by Complaint office and was told they are sorry for the situation and they would sort it out and contact me before end of business day which never happened. Got a phone call the following day that they still awaiting approval or something and need to sign another doc and send it in, and they would contact me before end of business day, which again never happened on Tuesday. Well, today is THURSDAY, Two weeks later. Still nobody responding to my emails, calls and they don't call me. Also still have not received phone call for verification. THIS IS UNACCEPTABLE!!! This is for a business account and how can my Business go on doing business if FNB is unreliable like this. </p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 930254.
Regards Complaints Resolution
Melinda Duvenhage
Email address: *** Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 930254.
Regards Complaints Resolution
Melinda Duvenhage
Email address: *** Tel number: *** (option one)
