The worst Service ever

<p> You would think that being a bank FNB would give you the attention you need with all the systems they have that make is less important for you to go into a branch. I recently decided to go into the bank to close my cheque account with them and open a smart account to save myself the bank charges i incur on an account i do not use. Its been a nightmare to close that account to date i have failed and i still get legal letters for the continuous bank charges being levied on an account i cannot close because the system cannot find me using my passport number. I cannot be identified by FNB systems unless i give them my account number.</p> <p>I have made several attempts to get assistance but its simply useless. You would think the innovation the bank has makes life easy but even the owners of the innovation are not able to control it and assist. I am so so dissapointed at the service I have received but have since decided to not make any extra efforts. leave that account accumulating bank charges forever, they will close it.</p> <p> </p>