1 reviews | Active since Dec 2014
The WORST service EVER!!!!!!
I purchased a OZTRAIL ANYWHERE QUEEN BED in May 2015.<br> <br> On 10 Feb I contacted eBucks/FNB about the product being faulty. <br> Nicole asked for all evidence proving that I had purchased it from eBucks. Surely, they would have a record of such??? <br> <br> Nonetheless the courier arrived to collect on Thursday 11 Feb .... <br> <br> On 17 Feb I enquired about the status of the repair / replacement and received a reply email stating \still waiting for supplier to assess damage\"<br> <br> To-date I HAVE HAD ZERO FEEDBACK from her or her manager, whose details are given on an email.<br> I have sent numerous requests, to no avail! Extremely frustrated.<br> <br> This is nothing short of shocking service from both eBucks/FNB AND Oztrail !!!<br> <br> I shall NEVER purchase from them again and I will be sure to get a contact number of the person dealing with any return / repair / complaint regarding eBucks in the future.<br> <br> They very cleverly only have an email address with no contact number on their emails.<br> "
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 879803.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 879803.
Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)
Good day,
Trust this email finds you well.
This is a courtesy email with regards to your complaint dated 01/03/2016; we would like to ensure that you were fully satisfied with the handling and resolution of your complaint.
We thank you for banking with us at First National Bank and we endeavour to ***ist you with any requirements you may have in the future.
Best Regards
Melinda Duvenhage
Complaints Resolution
Email address: ***
Tel number: *** (option one)
Good day,
Trust this email finds you well.
This is a courtesy email with regards to your complaint dated 01/03/2016; we would like to ensure that you were fully satisfied with the handling and resolution of your complaint.
We thank you for banking with us at First National Bank and we endeavour to ***ist you with any requirements you may have in the future.
Best Regards
Melinda Duvenhage
Complaints Resolution
Email address: ***
Tel number: *** (option one)