The worst service ever

I have been trying to get assistance from FNB for the last 3 days. I called the call center a million times and finally a lady called Lydia took my numbers and said will provide feedback and nothing has happened. I called again and I spoke to Kgosi and he referred me to the chat on the App. I started having a conversation with Samantha Bapela and she referred me back to the call center where no one is willing to assist. I mean what’s the point of having a team of bankers if you cannot be assisted???