The worst service ever

I’ve been with FNB for over 3 years now and whenever I call the call center department I always get the worst of the worst service I’ve ever had in my entire life ...first it was always with tracking the payments I make my fnb clients ,you run around like a headless chicken being transferred from department to department and that time remember the call is not for free , now today I got the same experience trying to track a cellphone I app**** for on my cellphone banking but guess what , I have been transferred back and forth from department to the other for the past 35 minutes and still did not get any assistance coz I’ve used up all my R100 Airtime ...this is bull**** and totally unacceptable,,,we can’t take this nonsense You can’t even get through to the complains department...**** I don’t even know why am still banking with this worst bank damn