AP
Alisha P
1 reviews | Active since Feb 2015
16 Feb 2015, 11:19
THE WORST SERVICE EVER!!!
I must say that I am utterly disappointed with the service I have been receiving from FNB.<br> It's now over a month and still no progress on my bond application.<br> The service is disgusting, FNB has been very unprofessional as if they doing a bond application for the first time, requesting information in drips and drags.<br> <br> My brother banks with ABSA and we both purchasing properties and stated the application together, he has had no hassle with ABSA and his bond is already approved.<br> <br> I moved from ABSA to FNB in 2012, and I so regret it now.<br> <br> FNB is too much of admin and takes too long to process an application.<br> <br> My worst decision ever!!!!<br>
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
16 Feb 2015, 11:26Hello alisha06,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Home Loans to be investigated.
Your complaint ref number is 624910.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Home Loans to be investigated.
Your complaint ref number is 624910.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply16 Feb 2015, 11:26
Official
Hello alisha06,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Home Loans to be investigated.
Your complaint ref number is 624910.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Home Loans to be investigated.
Your complaint ref number is 624910.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
