The worst service delivery thinkable - FNB - Mary Ramodise

In October 2020 I have renewed my vehicle licence on the FNB App (Navigate). I have paid for my licence in full. I never received my licence and on enquiry I have been told that I have to pay another R275 for a reprint. I have done this and still received no joy. I raised my concern on the 8th of January 2021. No answer... I then sent another email on 25 january and eventually my complaint was escalated to Mary Ramodise that on 15 Feb 2021. I have been in contact with Mary ramodise on a weekly basis. No joy! I then complained on this platform and received a private email from mary to say that I have been unfair to mention that she hasn't helped me. It is the 8th of April today and I still have no car licence. I feel grivated and cheated by FNB and no matter what your complaint is there are no consequences for staff that gives poor service to FNB's customers. I cant help to feel that their customers are not seen as important. FNB also dont have the guts to reply on this platform. They will send a private reply only. I will continue to raise my concerns on all the online platforms so that I can warn people to be careful to fall in the FNB trap that includes the worst service delivery thinkable!