the worst premium banking ever!

its is despicable that i have been waiting for a week now to be downgraded from premium back to gold for my credit card. i am currently without a credit card because the people at FNB don't give a toss about their clients. i called about 15 times, speaking to so many different people- all of whom tell me its escalataed to their managers and someone will call me back. a lady called Kellyn was assigned to do my downgrade from when i first called on Mon, 4th June (within 72 hours). she never called me. since then i have logged a complaint online at FNB.co.za...and guess what? no response. i have spoken to Luke (who logged my initial request on that Monday), spoken to Ntombi on 7th June (who escalated it to her manager, spoken to Antonia on 8th June (who logged a request for a manager to call me back), spoken to Thipiso a few minutes ago (who escalated it to her manager Lee Spies) and promised someone will call me back. i cannot believe that this is even happening. the original lady assigned to DO HER JOB HAS JUST NOT DONE IT AND NO ONE CARES! i am using my debit card for all purchases and losing out on my ebucks. i am booking a holiday and cannot use my credit card! but FNB DOES NOT GIVE A DAMN! i am using my work phone to make these calls and all i get is ..."someone will call u bac****!". this is the ****piest, worst service i have ever received and i will NEVER RECOMMEND ANYONE GETS A CREDIT CARD WITH FNB. i will no doubt be canceling mine (if) when everything is sorted out. unfortunately i just need to get this over with so i can move on with my holiday bookings