The WORST possible service from a 'great' bank FNB

<p>I have recently experienced the most terrible service from FNB...from not 1 or 2 but multiple employees. I was contacted telephonically by an FNB Credit Card sales agent in September to upgrade my current gold credit card to a premium credit card to be inline with my cheque account. I agreed to this telephonically...only for them to make the error of signing me up for a Private Banking credit card (which I promptly declined and notified them that it was a mistake). Roberta Phillips from FNB Private bankers contacted me on 8 Septemeber and we had several emails back and forth before she sent me a quotation letter to downgrade my card again. Since then....I am STILL waiting for my credit card. I have sent and signed a quotation twice. I have called the credit card division twice and sent several emails. I have also called the customer service centre TWICE to complain (ref ********** ) with promises to have it seen to...and still NOTHING. It is now the 13 December...I have no actual credit card becasue it was cancelled and yet I've been pat=ying R170 a month since October for an account I can't access. DISGUSTING!</p>