the worst of the worst!!!

The worst service ever !! Opened a new bank account via telephone received the card two weeks later...

Courier fetched all the documents, wanted to transfer money to the account.. but there was no trace of such an account! Courier came two later again to fetch more documents ... proof of res and id and i had to wait for the imbecile... i ended up having a car accident because i left work so late waiting... 3 weeks later the card is still not active ... I call FNB and they send me from department to department.. I was on the line today for 25 minutes with the consultant .. and he tells me that the card is still inactive because there is no trace of my very personal and confidential information from their side or from the courier.. THIS AFTER I GAVE MY PRIVATE DETAILS TWICE !!! AND STILL THEY CANNOT ASSIST IN TRACKING IT !!! WHO KNOWS *** THEY ARE DOING WITH MY PERSONAL DOCUMENTS AND MY PROOF OF RES WHICH IS A STATEMENT OF MY ABSA ACCOUNT... !!