CP
Christina P
1 reviews | Active since Dec 2018
15 May 2019, 13:20
The worst, most inconvenient bank I have ever dealt with.
I tried to use my new FNB card for an online purchase and upon entering the 4 digit OTP which was sent to me, they blocked my card because I had attempted to enter the wrong OTP 3 times.
1. I entered the correct OTP. It's four digits long, it's quite difficult to stuff it up.
2. I entered the OTP once, not three times.
So now my card is blocked and their instructions to go onto my online banking or mobile banking app and unblock the card myself DO NOT WORK. There is no option to unblock the card on either of these platforms.
You are quite simply the worst bank I have ever dealt with and now I have an hour-long wait ahead of me on your call centre to try and get my online banking unblocked.
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
15 May 2019, 13:52Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply15 May 2019, 13:52
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s replyOfficial
15 May 2019, 13:52Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply15 May 2019, 13:52
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s replyOfficial
15 May 2019, 13:54Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply15 May 2019, 13:54
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***