The worst & most expensive bank in SA

Since last week, I have been trying to activate global transfers on my FNB cheque account. I have been in contact with 4 consultants (2 from the FOREX team) and still, I have had no assistance or resolution. I had Renaldo from the FOREX team put me on mute to avoid assisting me - I emailed to report this - no feedback. I had Judith from the FOREX team email me asking me for my account number - no further feedback. I've left this bank once and came back thinking it will be the best option, but I'm ready to leave this bank again. I am based in the Netherlands and am not able to call into the contact centre, and not being able to transfer money from my account has been very limiting. And it is sad that this is measures one has to go to for something this simple.