The worst kind of service

Good afternoon fnb

I have a personal loan with you. Irrespective the loan is in arrears. It is my responsibility to catch up with payments.until the expire contract of my loan. it's not for you too decide to deduct the outstanding amount from my savings account instead of my cheque account witout my authorization or without informing me. Its ********, ************* of you please correct your mistake and find your agents email below, thank you

Good day Mr. Clinton J Petersen, Thank you for your e-mail. We apologise for the delayed response and for any inconvenience this may have caused. Unfortunately, we are unable to refund the R3,851.50 debited from your bank account because the payment arrangements were not honoured and your monthly instalment for September came back unpaid. Please note that we are authorised to debit any bank account you have with FNB in the event that your loan account goes into arrears in order to bring your loan account up to date. Please contact our Collections department to make payment arrangements for the remaining arrear amount of R1 646.26 on your loan account. Should you require any further information please do not hesitate to contact our Collections department on ********** /1. Kind Regards, Lesego Malatse