The worst inter-departmental communication ever !!!!!!!!!!!!!!

I feel I have no option but to lodge a complaint with Hello Peter in respect of the very poor service I am receiving from FNB. I am now experiencing serious and completely unnecessary financial distress due to the fact that it appears that FNB cannot reliably communicate between its own departments, specifically in relation to FICA matters. In January 2021 I began the process of opening a bank account with FNB in the name of an existing family Trust in order to facilitate and prepare for the payment to the Trust of funds emanating from a matured policy from Discovery. I received an account number and of course certain documents were requested in order to verify and activate the account. After some to-ing and fro-ing I was finally assured in writing, on the 23rd June 2021 via email, that the account would indeed be active on 23rd June 2021. Needless to say the account was NOT ACTIVATED as promised. Last week I sat down and resigned myself to yet another round of calls, to try to get this account activated. I made 14 calls in total, being passed from pillar to post. I was instructed to email documents to *** for immediate assistance –to this minute I have received neither a READ RECEIPT nor a RESPONSE to my email. In desperation I personally took the documents into FNB Fourways Branch on Saturday morning. The FNB staff member that assisted me told me that the account is definitely VERIFIED, however it is still in HOLD status. This is despite that fact that the notes on the FNB system states that there are NO OUTSTANDING documents required for this bank account. On the 29th JUNE 2021 Discovery successfully deposited our funds( so clearly the account is VERIFIED), however the fact that FNB has not cleared the HOLD status, making withdrawl of our funds impossible, is frustrating me beyond measure, I am being financially prejudiced by this inaction on the part of FNB. I feel that this is now a matter for the Ombudsman of Banking Services and the Financial Services Board. Ther only reason I am giving this a one star rating is because they won't let move on with a no star