The worst experience of my life

I changed bank account from Standard bank to FNB about a month ago. Opened a cheque account and app**** for a credit card that was offered as a package deal... I have not yet received the credit card.... I have sent documentation at least 3 times, they misplace this or they capture my information correctly.... Last Tuesday the call centre eventually phoned and the terms and conditions were done telephonically. I was phoned again on Thursday to say that I had to redo everything. They would phone back on Friday last....today Monday 12h00 nothing yet