JG
Johannes G

1 reviews | Active since Sept 2017

01 Sept 2017, 13:53

The worst experience of my life!!

After banking with FNB for the past 16 years I have to say it's time to stop. Purchasing a home should be a joyful experience except when you bank with FNB. No communication, no effort and absolutely the worst experience of my life. Not only the worst interest rate out of all the banks but their staff staff surely believes FNB has enough business so they really won't mind losing a customer. Thanks FNB for nothing.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Sept 2017, 15:41
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference *** was issued for your complaint. I have referred the complaint to the relevant department and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)