The worst experience ever with FNB Private Banking

I recently moved my account from another private banking house to FNB due to the good things i have heard about them. I moved my debits and salary already and i regret it.

My banker who only called me once struggled to sort out my card until i needed to call in for a client service lady to help me who really outdone herself to help me.

My card only got active i think around the 15th to the 20th of November but on the 5th of December 2020 the whole monthly fee was charged to my account i sent my banker an email and called him after that and he promised to get back to me but he never did.

I was promised that once i moved my debits and salary my account will be credit with R2000 and i have sent them proof of that but clearly this is a **** nothing has happened thus far.

I have really have had only bad experiences in a month and i am considering of closing this stupid overrated account. The only condition i have is please change my banker and reverse the monthly charge and honor your 2k promise.

If all of the following is not met I am definitely closing my account. Another thing is that an incorrect card was delivered a Debit Private banking card was delivered and i want a cheque card.

Please help ASAP.