The worst ever

<p>What was advertised as a simple, fast and streamlined product offering turned out to be the exact opposite. I have registered a company and decided to open my business bank account with FNB. I took the online route, after filling out the online form i recived a call from an agent who got all my details and company details. Two days later, documents that me and my business partner needed to sign and send back were sent out.</p> <p> </p> <p>Everything was filled out and sent back the same day. But bear in mind this was 3 weeks ago and i still do not have an active business account to date. A document was returned and i had to fill it out again, i did that and sent it out back the same day. Meanwhile the same week that this application was started on; a bank card for my company was delivered already. A couple of days later i was told that my partners ID copy was not clear enough and thats where my nightmare started. I did a rescan and sent it back, a couple of days later i got the same email and sms. Being confused, i called the bank and the agent i spoke to checked on the system and assured me that the new ID copy was received and all documents were in order and that my account will be handed over for finalizing and this was at the beginning of last week. On Thursday i recieved a strange email from the bank asking me for account details, i called again to get clarity on the email; the agent i spoke to said there was no record of such an email on their side and that all my documents are in order and will be finalized. On Saturday, i receive an sms and email telling me the very same thing again, that i must resubmit that ID copy and its the 3rd attempt to try and get it. Yesterday morning i call the bank yet again, and the agent i spoke to, checked on the system, told me that the ID copy i sent is good and that email was just "system generated" and i must not worry about it and that it will take about 48 hours for my account to be finalized and activated. Today(11/07/2017), around 16:30, the time that they always send me requests for documents; i get another email now...demanding the very same ID copy in color now, i pick up the phone and call the bank again; the agent checks on the system and says that the ID copy i sent is there and its clear enough and this matter will be escalated to a team leader and it should be sorted by 11am tomorrow.</p> <p> </p> <p>I am writing this in fear that come tomorrow i will get a different story again and no account will be activated. What started of so good has now become bitter, why is it so difficult to open a simple account and how come in 2017 the bank doesnt seem to have systems that can actually talk to each other and have the exact same view of client information across different departments? To make sure everyone is on the same page at all times. I am very dissapoiunted at FNB and i warn everyone who is thinking of opening such a bank account online to stay away and maybe just walk to the bank in person; its indeed sad.</p>