The worst customer service experience

<p>I was withdrawing money from a stand-alone ATM same complex with Pick n Pay Water Meyer in Pretoria, I put my pin and requested R1000 the transaction went through when I was supposed to get the money the machine was silence only the card came back and I did another transaction and the ATM gaev me the option for R700 and I didn't get the rest of the remaining money and the slip, the following day I called Fnb and I was advised to go to the branch to complete a dispute form of which I went to Hillcrest and the black lady who was assisting me with brown contact lenses and short blonde hair advised me that it will be attended within 7 working days but to this date still I haven't received any feedback I got an sms with a reference no though, today I called Fnb disputes for about 4 times and no one was answering they just put a phone down the lady who assisted me eventually advised me that the query was not logged she can't see anything on the system I must go back to HillCrest Fnb and enquire as to what happened, for me to go to Hillcrest I need to sacrifice my work, ask my seniors cause it's far and when I get there I'm not the only one on the queue coming back I have spent 2 hours away</p>