RH
Riaan H
1 reviews | Active since Mar 2018
04 Jan 2019, 11:31
The worst customer service
For three days now I had to phone every single department in FNB to sort my Credit card. The one department will tell me all is fine then the next one say there is a block on my account. Cant even reach a Private Banker that will help me, makes you wonder why I pay PB fees. FNB “how can we help you” - get your service delivery in place
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Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
07 Jan 2019, 09:10Good Day Mr. Harmse,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Firdoze Khan
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Firdoze Khan
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply07 Jan 2019, 09:10
Official
Good Day Mr. Harmse,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Firdoze Khan
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards,
Firdoze Khan
Hello Peter Complaints Team
*** (option one)
RH
Riaan H's updateReviewer Update
10 Jan 2019, 10:37Well this is now 3 days since this reply. Had a phone call telling me they will investigate that's all. Maybe you guys internally also get transferred to all departments in FNB only to end up with nobody that can resolve the issue.
RH
Riaan H's update10 Jan 2019, 10:37
Reviewer Update
Well this is now 3 days since this reply. Had a phone call telling me they will investigate that's all. Maybe you guys internally also get transferred to all departments in FNB only to end up with nobody that can resolve the issue.