The worst customer experience ever!!!!

Wow i am at a lost for words. The worst customer experience ever!!!!! I know now why you guys are no longer the number 1 bank is South Africa your customer service and standards has dropped so much its ridiculous. I am a new client but closing my account as soon as my money has been released because my customer journey has been a joke. Your communications are pathetic man wow I cannot believe how you treat your clients, I am disgusted to say the least!!!!