The worst costumer services experience ever!!!

I had a ***** incident on the 21st of August 2024 and when I realized it I called fnb and spoke to an agent who even before we were done call was dropped I the lib called again and was advised he had knocked off and another agent took my details of what happened and advised this will be escalated to the correct department

I called 2nd week after the incident and spoke to Nokuthula Nkosi who requested for documentation supporting my case as the investigator is requesting for which I gladly emailed through as expected no response from the consultant or investigator I had to take time call them back and spent over 40 minutes holding.

I eventually spoke to Princess Qoma who also requested for documents that I had already sent to Nokuthula no questions I sent the documents again,silence again as expected I then complained on the app and got a call from Princess who advised my matter was escalated to product but proceeded to ask how I would like to receive the money via ewallet and I advised any of the accounts I have with FNB however also advised that this doesn’t mean I will get the money this is after I assumed that that is was was meant and asked of the turn around time.She also advised the matter is with Nomaswazi Zwane and was given her email address and to no surprise no response or anything form of communication.

Another complaint was sent on the app was promised feedback with 24-48hours and to date still no feedback..EXCELLENT CUSTOMER SERVICES FNB !!!!