The worst company ever

This bank costed me besides money so much stress on my holidays! I informed through their call center that I will be abroad to unlock my cards for me to be able to withdraw money, I called them a lot of times for that just to be sure but because I have no faith on them I went even from th branch in Canalwalk where also assured me that my cards will be fine. Guess what I couldn't withdraw money! I emailed them from my holidays n I made a complain too, no reply. The ATM allowed me to withdraw money only from my credit where the charges were double! I came back n I made 2 more complains from their site n their branch, no reply. I went back to the branch nothing yet told me, when in their site I believe they assure you that they will come back to you in 48 hours. I was asking them where I can complain for their complaint department... I forgot about that n I remembered now that I went to ask for another event, some charges I couldn't understand ( I sent money with forex n they charged me double cause I sent the money from th pocket acc! How could I know? Other hidden charges-another success story) so I asked about theses complaints back in April. They told me that my case closed after they called me once n I didn't answer! 3 complaints at least, so many visits to the branch, so many emails n even more calls n they made one to me n they closed th case! Super! Great job FNB