The worst banking experience I have ever had in South Africa.

Guess what, FNB is unable to close one of their own accounts after repeatedly requested to be closed. Despite numerous requests and attempts from my side, the account has still not been closed, and I have received no satisfactory response or confirmation. According to FNB my history secure chat on my previous requests through the chat history, is no longer available. This was done ona a one and a half hour chat on 31 July 2026 again, requesting to close my account. This leaves me extremely concerned about being held responsible for any further fees that may be charged to an account I have already instructed FNB to close. Seriously, FNB — this is simply unacceptable.

What makes this even worse is that this is not just one account. As a result of this experience, I have already moved five business bank accounts away from FNB as part of my personal portfolio, and I am currently in the process of moving two additional entities to other banks. That is seven business relationships potentially lost because of poor service, lack of accountability and an inability to action a simple account-closure request. Banks compete heavily for business customers, yet FNB seems to have forgotten that customers can — and will — move their business elsewhere. I certainly will not accept responsibility for fees charged after my repeated requests to close the account. Today, on my final attempt after 45 minutes FNB was NOT even able to give a Case Number for my call and request, they are sorry it takes a while!!