1 reviews | Active since May 2017

09 May 2017, 11:02

The worst banking experience ever!

<p>I have waited a month for my business account to be opened. They have zero communication s****s they also DO NOT CLEARLY EXPLAIN the documentation needed. They also ignored my emails and deleted my emails over thenlong weekends in april. I had to resubmit my documentation 4 times and eventually when I went to one of their branches I got my account opened but now its not yet activated. This is the worst service I have ever experienced. Just go to standardbank. I want my money back you guys are useless and your service is ****. How thenhell can you call yourselves one of the best business banks. You cant even manage to do basic admin and follow ups. My emails and documents where lost 3 times. How do you lose emails? Are you computer illeterate? Im sick to the teeth of your **** service. Ive wasted R800.00 on airtime having to chase them up and find out what the **** they are doing because they do not get back tontheir clients. Your prices are insane for a company that delivers ZERO SERVICE. You guys are pathetic. </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply09 May 2017, 11:08
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)