mvdw
menish van der westhuizen

1 reviews | Active since Jun 2017

11 Apr 2018, 08:26

The Worst Bank To Bank With!!!

I have been banking with FNB for some time and they are by far the worst bank ever my statement dates are 3 to 4 days late, they charges are ridiculous they mislead you to upgrade your account so that they can make money of you.. they charges are R110 even if your account is R50 overdrawn, I have never had such terrible service before now when I call to query my charges the consultants want to say that's how it works... its so bad that I want to down grade my account actually they way I feel I rather bank with someone else... their service is by far the WORST EVER I would never refer anyone to bank with fnb

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply11 Apr 2018, 09:22
Official

Hello

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***

mvdw
menish van der westhuizen's update14 May 2018, 14:34
Reviewer Update
with regards to my previews complaint, i had requested that my account be sorted and yes i was refunded an amount of R220, however i now sit with bank charges of R440 why is this not sorted i cannot be running back and forth on the same issue, nothing has changed since my last complain and this is ridiculous!!!!!