The worst bank in South Africa, Freezing peoples accounts for admin purposes.

Today I received an email saying that my accounts have been frozen as they need to update their systems with the new legislation from the Reserve bank. I have to fill in forms regarding tax compliance, having done tax in July already. I called and was transferred between numerous amounts of people and no one can answer me. I was simply told this is the new legislation that everyone will go through. Its shocking that instead of contacting the client, or emailing the client that they need to make time to go update information, they simply FREEZE my account. When asked how long it will take to unfreeze my account, I was told that after filing in the documents, I must call them back and tell them I have emailed them. From there is SHOULD take about an hour to unfreeze. I am utterly disgusted with this situation. I am sitting 1300km from home with no ability to do the forms now, so now my accounts remain blocked. I have no way of paying for anything or booking a return flight to get back home. Is this bank ridiculous? So its my own money in their bank, I pay them to keep it there, and in seconds they can decide to just simple FREEZE the account without conserving the effects it could have or the situation people might be in during this time. This is enough to move all my accounts and home loans. Im done with this bank.