1 reviews | Active since Jul 2017
The worst bank in Africa - Avoid at all costs
The worst bank in Africa - Avoid at all costs
At FNB there is no such thing as service FNB online chat service do not even have proper communication ethics. FNB online service responses average between 8min and 15min with responses. FNB managers get back to you between 48hrs and 120hrs.
When I asked FNB online chat banker to get hold of a FNB manager on Monday, I was refused with assistance and told that they emailed the manager and he will get back to me.
Manager Ivan Mtshali only contacted me at the end of the week, Friday and when asked if he can send me the information I requested by email, I was told that he does not have access to email. So this FNB manager lie to his clients. Because how can a consultant tell me they contact the manager by email, but the manager tell me he does not have access to emails.
Still waiting on emails with the information I requested from Lynette Van der Walt.
The worst bank, with the worst service and assistance, even from managers.
I want you to understand the following:
Your response on Hellopeter is automated, which means you have no direct communication to your customer complaints and do not respond to the actual problem. It is a basic system to stretch out your time to respond.
Secondly, provide the information I have asked for by email. Please do not try to contact me by phone as we will have to start from the beginning, which will be a complaint.
If this is the service you give, and expect me to pay for every month, then it will lead to more issues.
Seeing as you do not want to show your response publicly, I will do so for you so people can see what service they will expect from FNB, when making a complaint.
Private message response from FNB to my HelloPeter complaint:
"
I want you to understand the following:
Your response on Hellopeter is automated, which means you have no direct communication to your customer complaints and do not respond to the actual problem. It is a basic system to stretch out your time to respond.
Secondly, provide the information I have asked for by email. Please do not try to contact me by phone as we will have to start from the beginning, which will be a complaint.
If this is the service you give, and expect me to pay for every month, then it will lead to more issues.
Seeing as you do not want to show your response publicly, I will do so for you so people can see what service they will expect from FNB, when making a complaint.
Private message response from FNB to my HelloPeter complaint:
"