LN
Louise NaudAA(C)

1 reviews | Active since May 2015

26 May 2015, 15:08

The worst bank EVER FNB How not to get helped!

The award for worst bank ever goes to FNB, don't ask how they will help you, coz they can't!<br> <br> First of all they took 8 months to transfer my debit orders over to them, at which point I had to do it myself. <br> <br> Then when ever you go into the branch you receive no service, or the ATM swallows your money you try to deposit and they will tell you that that happened multiple times that day at that ATM yet it is still open for use and they don't want to refund your money that day.<br> <br> If that's not enough if you try to open a Business account with them the call centre will never help you even after multiple escalations.<br> <br> You speak to the head of the call centre and they tick off they have everything while you speak to them only to receive an e-mail the next day that they haven't received any documents.<br> <br> if you phone the disputes department to find out how your dispute is going after the branch said you just need to e-mail the rest of the information to [Email Removed] the dispute call centre tells you the dispute e-mails don't go to them and that all the managers and supervisors are in a meeting.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply26 May 2015, 15:50
Official
Hello Louise Naudé,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 690777

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)