The worst bank ever!!!!!

<p>I am honestly tired of this bank. They can never do anything to "help their clients",</p> <p>Two months ago I logged a dispute query for a transaction that came off my account of R870 from a merchant that they themselves couldn't get hold of in Hilbrow. They declined my request with no substantial reason.</p> <p> </p> <p>Last week, I got an sms from them letting me know of a debit order of R2897 that came off my account for the first time and Ishould contact them for inquiries. I then did that and they gave me the run around and eventually told me to visit a branch to do a debit order dispute, which I obviously did. Yesterday my banker, who has never really done tried to "make a plan" for me tells me that the clearing house at FNB told me they wont be reversing the debit order and I need to contact the merchant directly. Which I did and it was for a loan that they double debited me for, which is incorrect. I'm shocked and dissapointed that my bank is not able to assist me with this.</p> <p> </p> <p>I work for Investec as a Team Leader, and I deal with these situations daily, we always make a plan for our clients. </p> <p> </p> <p>Can someone who can make a decision please contact me to assist with this.</p> <p>Then can someone contact me to close this premier account. I will continue to bank with Investec cause the service at FNB, even for private clients like myself is quite digusting for a huge bank like FNB.</p>