The worst bank ever!!!

<p>I was a victim to ******* on the 10th of March 2017. Phone, ID, Drivers and bank cards ******. The next day someone phoned me to inform me that someone posted on social media that they picked up my cards. I went to collect and the cards werent working. I went to FNB asking them to check. The cards were infact stopped . The Branch Manager Casper Van Rensburg after I explained the whole story agreed to have all the bank fees dropped to replace my personal and business accound cards. He promised to have the fees reversed first thing on that following monday. Which he did not. When i went to collect my cards on Thursday the fees was not reveresed as promised by mr Van Rensberug. I asked them to reverse the fees the fees as promised but they could not as the manager did not come in to work that day. I was given his email by the consultant. Numerous emails later asking him to reverse the fees and no response. As explained to everyone I need to link my Paypal urgently as it was linked to my previous card. So when I got my cards i tried after numerous failed attempts as the prompts on the FNB app wasnt working to link my card. I am awaiting payment from overseas and couldnt recieve the payment for over a week now due to this. Today i went into the Northgate branch again insisting that they reverse my card fees as promised. AGAIN no branch manager as Mr Van Rensburg did not go into work again accourding to the consultant. After a scene they finally helped me and reversed the bank charges. (R ********** ) <br />Because Mr Van Rensburg did not reverse the charges as promised on that monday, PayPal tried to link to my card 7 or 8 times. Because the account was in a minus due to this, I got charged R8.50 every time that this failed. I DEMAND THAT THIS BE REFUNDED as this is not the way to reward your customers. How can a bank function without a manager on numerous ocsassions. Im so fed up with FNB I can vomit! The service is terrible, you get **** to and they ***** your money! Theres other suspicious bank fees also on both my accounts to which the consultant answered I DO NOT KNOW WHAT THEY WERE FOR. How the hell cant FNB know what it was for!!!!!!!! How do you function! Your service is pathetic and im seriously considdering moving to Capitec as FNB has gone done the drain!!!!</p>