FK
Farrah-lee Kemp

1 reviews | Active since Feb 2014

14 Sept 2016, 15:54

The worse service I ever gotten.

<p>There were only two people working by Customers service. I was there yesterday 13th September. No one came to ask if they could help with anything. And then I went to speak to the Branch Manager and I got attitude from him. Like I was bugging him. I have never received such bad service from FNB. This such not get a star...</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Sept 2016, 16:24
Official

Good day faylee,

Thank you for your patience, time and effort taken to voice your concern to our office.

It is with the feedback from valued clients such as yourself, that we are able to identify any possible areas of improvement within our organization.

You will be contacted shortly by one of our service consultants.

We apologise for any frustrations and inconvenience caused due to this incident. The reference number for the complaint is ***.

Kind Regards

Complaints Resolution

Melinda Duvenhage

Email address: ***

Tel number: *** (option one)