1 reviews | Active since Nov 2017
The worse service ever
Ever since December 2016 i have been trying to get the insurance on my mothers home loan to pay off as she is now deceased with no success. Ever since ive been handling this matter all i hear is "we still need to check if there was insurance". The recent feedback i got on Tuesday the 14th November 2017 was "there is insurance but we still waiting feedback". This feedback was promised to me for Friday 17 November 2017 and the department has conviniently knocked off at 16:00 without giving me the feedback. This is totally unexceptable as the very same people will not hesitate to put the very same house on auction because someone in the business is not doing their job
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number *** was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been referred to the relevant department for investigation and resolution. I have requested that they provide feedback.
Complaint reference number *** was issued for your complaint.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)